What does warranty management software do?
In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.
Traditional warranty processes are dependent on paper-based warranty cards, that the customers get during their purchase and are to be secured and presented when they claim for a warranty. Traditional warranty claims often leave customers unsatisfied and drive up your management costs as -
- Customers are unable to claim as they often lose their warranty card/ purchase bills
- Customers have to go through multiple touchpoints
- The manual process tends to drive up your costs
- Brands face serious issues when scaling up
Advanced warranty management software like NeuroWarranty are solutions that automate and digitize your warranty management processes end to end.
Warranty management services NeuroWarranty does that by replacing your paper-based warranty process with a QR code-based warranty process. QR code-based warranty cards are placed on the product or inside the product packaging.
As end customers scan the QR code to register their product, they get directed to a custom build page that gets brands' valuable data like Names, email ids, phone numbers and more.
After successfully registering their product, customers no longer have to secure purchase bills and warranty cards. Customers can now register, claim and manage all their product warranties on a single screen and with a single click.