e-scribe complaints

dayjob has kept me busy the last half of the day. getting flooded with calls, mostly from patients returning refill reminders.

more of them are getting pissy with [pharmacy] because their e-scribe requirements have been reinstated. this started in march 2020 then was stalled until august 2020 because of covid19. ordinarily a prescription can be called in, faxed in, or mailed in, but this electronic option is supposedly quicker and immune from fraud.

e-scribe is not a new system and i get the impression it's widely used. the complaints we're getting are from patients with older doctors who don't think they need new-fangled software to write and send prescriptions. pharmacies are perfectly content with seeing these doctors go the way of the dodo for the sake of security and liability.

i hear whispers the software is expensive, but I challenge you to convince a patient to shed a tear for their doctor's wallet when they've been out of medication for a month.

#cnv3 #escribecomplaints #august2020 #writeas