Three key points to ensure full security in hotels
Discover how to improve and enhance hotel security services in London and throughout the UK with just three simple but essential steps.
Whether your hotel guests are planning a lengthy stay or simply attending a meeting on your premises, they certainly won’t be anticipating any security issues. After all, hotels are expected to provide a relaxing and pampering experience, so anything that disrupts a visit to your hotel puts your entire business at risk. Aside from the fact that a bad experience on a review site has far-reaching implications, hotels are legally responsible for the safety of everyone on their premises. So pay close attention to the following three points to make sure your business is providing a complete security package.
1. Make staff training a priority
It’s not just the top hotels in London that need to invest in staff training. Every hotel, no matter where in the UK it’s situated, needs to pay close attention to the calibre of staff being recruited. But that’s just the beginning. Once they’re in place regular training sessions need to be put in place, covering all aspects of security services throughout the hotel.
Don’t assume that staff will automatically recognise potential security risks. Specific training is required to address potential issues, with all employees fully up to speed with emergency procedures. Clear systems need to be in place for fire or other incidents which may impact on safety within the premises. It’s worth liaising with local police and fire officers to establish clear action plans to cover all eventualities.
Consider investing in specialist training covering security issues. You’ll find security services in London and throughout the UK who can provide bespoke training packages for your staff. You’ll hope that the training will never have to be put to practical use of course, but you and your employees will feel more secure for knowing what to do if the worst happens.
2. Install appropriate technology
Installing CCTV systems throughout the hotel is an important aspect of hotel security. But in order to be effective, security monitors need to be watched, so staff need to understand what they should be looking out for. These days it’s possible to source options that don’t necessarily require constant monitoring in all areas, notifying personnel when unauthorised access to specific areas occurs.
But it’s not just the hotel guests and staff that you need to be concerned with. Customer data is also at risk from hackers, who could easily uncover guests’ names, addresses and financial details from your servers. This means you need to have appropriate data security systems in place, with regular software updates to keep guest data completely safe and out of the hands of criminals.
3. Consider hiring specialist security staff
It’s possible to train up your own employees to act as security staff. But if they move on to other jobs you’ll have to go to the time and expense of training up new employees, which isn’t always the most cost-effective option. Bringing in contracted specialist security personnel is worth considering, as it gives you the services of experienced, fully trained security staff who are always up-to-date with their skillset. And because they know their roles inside out, they provide you with an incredibly efficient service exactly as and when you need it. Better still, it frees up your employees to concentrate on their daily tasks, knowing that they and the hotel guests are safe and protected at all times.
Should you head straight for the top security services in London?
It’s fair to say that London is where you’ll find most of the top security firms offering a specialist service to the hotel industry. But most of them don’t restrict themselves to offering security services in London at the expense of the rest of the country. Whichever specialist firm you choose, make sure it’s one with several years of experience in the industry, with a proven history of offering a high-quality service.
Remember that your guests and your employees are the bedrock of your business. Without them your hotel couldn’t function, so make their safety your top priority. Carry out security risk assessments and act on your finding immediately to ensure the smooth running and continued success of your hotel.