Lidl: Why don't you go save the world elsewhere ! ! !
This morning I had plans to write about another DIY – Do It Yourself product, but an experience at the local Supermarket just changed my plans.
I wanted to prepare a nice lunch for my wife and son, so I went to the local Lidl, a supermarket chain that is pretty big.
*Lidl Stiftung & Co. KG* is a German international discount supermarket chain that operates over 10,000 stores across Europe and the United States. Headquartered in Neckarsulm, Baden-Württemberg, the company belongs to the Schwarz Group, who also operates the hypermarket chain Kaufland
Parent organisation: Schwarz Gruppe
Headquarters: Neckarsulm, Germany
Founder: Josef Schwarz
Founded: 1930, Germany
I like to shop there, people are usually nice ... A Lidl person pushed the mandatory shopping cart towards me, neatly disinfected.
I went inside, first fruit and vegetables and noticed quite a few people. They have a certain amount of shopping carts, so probably not too many ! ! !
I saw that people neatly had their cart, but to my surprise, people just walked away from their cart to go for a walk and get groceries in other aisles. I understand it is difficult to bring your cart everywhere, but you just have to do it. If you don't do it for yourself, your own safety, do it for others ....... At least give them the feeling you care ! ! !
Now that we're dealing with Covid-19, we have to be extra careful. It is mandatory to use a shopping cart and it is recommended to wear a face mask, not only visitors, but also the Lidl staff. They do, so that is a good thing. People wandering through the store is NOT a good thing and should be treated with zero tolerance by the supermarket.
I understand that supermarkets do not hire staff to tell people all day to stay with their cart ...... let me get back to this later .....
So, I see a Lidl staff member, I have seen before and thought was managing the store, so I go up to him. Let's call him J. to not disclose his full name.
I see this lady walking in at aisle and I tell her she needs to have a shopping cart/ stay at her shopping cart when in store. If you don't want to do it for your own safety, please do it for ours ! ! !
Well, my shopping cart is there, I just need to get something ......
Still, you need to have your shopping cart with you .....
You are right, I know, but ......
Have a good day lady, please go to your cart
............ and she walked further away from her cart ! ! ! !
I know, maybe I sometimes take this too serious, but we SHOULD or MUST take this serious. The numbers are growing and should be a warning:
We are heading towards a total lockdown as people NOT cautious enough.
So, I walk on ..... see an empty cart ..... I guess I know who is the owner of those groceries ! ! !
And while I am going around “her” cart, I see a Lidl staff member pushing the cart away ...... eh .... REALLY ? ? ?
Sir, are you the store manager here ? ? ?
No no, I am the deputy store manager here ! ! !
I understand it is difficult to manage, but I see a lot of people walking around without a cart .... There, there oh and that lady over there ..... and eh ... do you know what you just did, you pushed a cart away without an owner in front, besides and / or behind it ? ? ?
eh, well, we cannot do anything about that. If people walk around without a cart, we cannot manage that, they should not do that ....
eh...... W H A T ! ! ! ..... just a simple they should not do that ..... did he really say that to me, is that his answer ..... so:
They should not do that ? ? ?
We enforce everybody to come in with a shopping cart and that is all we can do; we cannot act like policemen and guard everybody all the time ! ! !
FALSE, I said, you have signs hanging around that people need a shopping cart in store, that is mandatory now that we have Covid-19 spreading. Are you now “totally numb” to the situation, pushing a cart away to get through, not realising there isn't any person “driving” the cart? ? ?
Well, once again we just don't have the time and I have to move on ! ! !
I'm in awe; I did not really think I would get an answer like this. Looking around, felt lost besides the milk, yogurt and whipped cream; no Gordy I am not buying any ! ! !
Around me 4 people, I am not kidding, 4 people just walking around ...... I was shocked. I asked somebody:
Sir are you the store manager ? ? ?
Yes, I am how, can I help ? ? ?
Well, I just spoke to Mr. J. the deputy store manager; noticing he pushed “a person-less cart” out of the way, there was not a lot of checks in-store regarding the use of shopping carts .....
Well, we don't hire people to check on people whether they stay behind their cart, that is their own responsibility ! ! !
I understand what you are staying, but like I told your colleague; it is your responsibility, you have signs hanging around it is mandatory to have a cart; you need to check this.
By not checking, letting people roam freely without a cart, you approve this behaviour.
I am well aware that the responsibility lies with the shoppers, besides a responsibility to each other, to point out the obligatory cart, but you, as store staff, do have a job to maintain a situation, where people are not involved walking around without a cart ... time to breath ? ? ?
Mr, why don't you go save the world somewhere else ! ! !
I was wearing a face mask, but it almost dropped ..... as the corners of my mouth dropped down to my shoes
HE DID NOT JUST SAY THAT TO ME ! ! !
Excuse me, can I have your name ? ? ?
At the entrance of the store, you can find it, now please move along, go safe the world ! ! !
I was appalled, but what can I do .... Well, write a tweet about it, should really tell people this is NOT the way how to deal with customer care/ service .....
Well, I am going to escalate this, as I don't think this is how you should handle stuff like this ! ! !
You can, maybe customer service ......
Wow, this man ..... This was not the first time I spoke to him, and yes, maybe he gets tired of me, and yes maybe he gets tired of the situation, but this is NOT, how you handle a situation like this ! ! !
A tweet ...... no, not this time ! ! ! I am going to write a blog about it. Besides the fact that I can write my anger away, I can also share bad management in the local supermarket; I am sure the Lidl Corporation does not stand for this kind of behaviour. It is not only rude, it is not ethical ..... we are living in a strange world, in a different world, in which we have to be careful and safeguard each others health.
Getting closer to check-out, I noticed a couple more cart-less people and sorry to say, my duty to tell these people to stay with their cart. Some of them are rude, wish me the most terrible diseases, but some apologise and tell me I am right.
They don't have to tell me that I am right. It is not right or wrong, just stay with your cart , simple is that, three simple rules:
- Use a cart, MANDATORY
- Stay with your cart ............ all the time MANDATORY
- Use a face mask, recommended ! ! !
and OH MY LORD ...... a man WITHOUT a cart PERIOD ! ! ! Am I really the only person worried inside the supermarket, he was heavily breathing on the “cotton shirt wearing” man in front of me .....
Why are people mad, why are people surprised we are going in total lockdown .... well, I am not surprised. If we cannot even get it right in a supermarket, .....
Today, I was happy to leave the store as I was done with the store for a while ...... I like humour in my life, but this was far from being humorous ! ! !
People really need to take this serious and unless we ALL think like that, we will still be in a tough situation.
And while I walked out I looked to the left:
I feel it is my duty to write about this, because it deals with safety. We all need to take this very serious. I am sure that Mr. J. and Mr. H. are good people, but an extra lesson in customer service wouldn't be bad. I am not here to shame on anybody, that is why I am not mentioning the two gentleman by name or show the picture in full.
We have a responsibility to one another to solve this and we need to do it together and we need to do this from the bottom up. Lidl Management expects the highest class of their staff, I would like to be treated with care ..... I did not feel it today. I look once more to the left and walked to my bike ! ! !
STAY SAFE ! ! !
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