If my call is important to you why don’t you take it? Instead, you understaff and play me a recording of how important I am to you, while I hold for over 10 minutes. Best part is, when my wait is finally up, your still understaffed helpline is answered by an undereducated staff member who proceeds to cut me off.
Companies are forever asking what they can do to “better service the customer.” Here’s a revolutionary idea, just service them.
According to Wikipedia, the eight-hour day movement or 40-hour week movement, also known as the short-time movement, was a social movement to regulate the length of a working day, preventing excesses and abuses.
To begin with, in South Africa we expect 9 hour days, starting at 08:00 and ending at 17:00. Trouble is, we can't get to work during rush hours so we all begin at 07:00 to beat the traffic. “Short time movement” my ass.
In business, as in life, there are winners and there are losers. There is no point in denying this. Obsession. Compulsion. Addiction. This is the language of losers. “Never discuss winning with losers… it’s not their language.” – Eddie Hall, Worlds Strongest Man 2017
According to Seth Godin, a daily blog is gratifying in some way, “even if no one reads it.” Wouldn't that just be journaling and when did journaling become blogging? Blogging is another word I just can't seem to get around, along with vaping and podcast