Write.as Support Status

Updates on Write.as support.

For the remainder of the summer, into September, it may take us a while to respond to support requests. While we’re still moving along, we’re taking ample time to rest. If you need help with anything in the meantime, our forum is the best place to ask for it — and to help others! Otherwise we’ll get back to you as soon as we can.

We’re back to our normal support hours, 9am-5pm Eastern, Monday through Friday.

Very limited support hours this week, as Matt is visiting with a friend and then traveling near the end of the week. He’ll be available all day on Monday, then only for critical support issues for the rest of the week. Normal support hours will resume next Tuesday, May 24.

We're closed for non-critical support this Monday, April 18. Then we're back for the rest of April! You can expect a response on weekdays, 10am – 5pm.

We're back to relatively normal weekday hours, 9am – 3pm this week. Just a heads up: we'll be closed for non-critical support next Monday, April 18.

This week, we'll be available 10am – 5pm Eastern on Monday and Tuesday only. Then we'll be closed for non-critical support the rest of the week. We'll be back on Monday, April 11!

We’ll be available on a shifted schedule for the rest of March. Expect a response on weekdays, between 11am – 5pm Eastern.

We're working slightly different hours in early March. You can generally expect a response on weekdays, 12pm-6pm. Otherwise, we'll be offline (except for critical support issues) on Friday, Mar. 4 and Tuesday, Mar. 8.

We’re back to normal hours! What can we help with? You’ll get a response 9am-5pm Eastern on weekdays.

Matt is on the road, and will respond this afternoon (Eastern time). Otherwise, we’ll be back to normal hours starting February 10.